Our Commitment

Our commitment to you is very simple– we want your automobile buying or leasing experience at H.M. Brown & Associates to be the best– ever! Our goal is to have you as a customer for life. We will do everything in our power to make your experience easy, professional, and hassle free!

We Will:
Treat our customers as we would like to be treated.

Provide our customers with straightforward, unbiased and honest information.

Do what we say we’re going to do in the time frame we promised.

Offer our customers at one location, any make and model, new or pre-owned vehicle.

Offer our customers fair market pricing without requiring the customer to negotiate.

Offer our customers financing and leasing rates at or below fair market value.

Never charge our customers “add-on” charges like Delivery and Handling (D&H) to the agreed upon price.

Use technology to raise the skill level and knowledge of our Brokers.

Let our Brokers assist the customers from beginning to end with no “hand-off” to other sales personnel unless it comes at the customer’s request.

Save the customer time and money.

Eliminate the hassle.

Provide our customers the best possible automobile purchase experience that will foster a lifetime relationship with H.M. Brown & Associates.