Our commitment to you is very simple– we want your automobile buying or leasing experience at H.M. Brown & Associates to be the best– ever! Our goal is to have you as a customer for life. We will do everything in our power to make your experience easy, professional, and hassle free!
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| Our Commitment |
We Will:
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Treat our customers as we would like to be treated.
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Provide our customers with straightforward, unbiased and honest information.
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Do what we say we’re going to do in the time frame we promised.
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Offer our customers at one location, any make and model, new or pre-owned vehicle.
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Offer our customers fair market pricing without requiring the customer to negotiate.
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Offer our customers financing and leasing rates at or below fair market value.
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Never charge our customers “add-on” charges like Delivery and Handling (D&H) to the agreed upon price.
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Use technology to raise the skill level and knowledge of our Brokers.
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Let our Brokers assist the customers from beginning to end with no “hand-off” to other sales personnel unless it comes at the customer’s request.
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Save the customer time and money.
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Eliminate the hassle.
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