Our Commitment to You

We Will:

  • Treat our customers as we would like to be treated.
  • Provide our customers with straightforward, unbiased and honest information.
  • Do what we say we’re going to do in the time frame we promised.
  • Offer our customers at one location, any make and model, new or pre-owned vehicle.
  • Offer our customers fair market pricing without requiring the customer to negotiate.
  • Offer our customers financing and leasing rates at or below fair market value.
  • Never charge our customers “add-on” charges like Delivery and Handling (D&H) to the agreed upon price.
  • Use technology to raise the skill level and knowledge of our Brokers.
  • Let our Brokers assist the customers from beginning to end with no “hand-off” to other sales personnel unless it comes at the customer’s request.
  • Save the customer time and money.
  • Eliminate the hassle.

Our commitment to you is very simple– we want your automobile buying or leasing experience at H.M. Brown & Associates to be the best– ever! Our goal is to have you as a customer for life. We will do everything in our power to make your experience easy, professional, and hassle free!